Information

At K&H Customs, we're dedicated to crafting high-quality, western-inspired products with heart. We understand you might have questions, and we're here to provide the answers you need for a smooth and enjoyable shopping experience. Dive into our frequently asked questions to learn more about our custom designs, ordering process, and policies.

Frequently asked questions

Welcome to K&H Customs, where two moms with a passion for the western lifestyle create unique t-shirts, cups, and gifts. Our business is built on creativity, hard work, and faith, allowing us to stay home with our little ones while bringing joy to others who share our love for country living. Below, you'll find answers to common questions about our products, custom orders, and services.

Can I request a completely different custom design?
Absolutely! We love bringing your unique ideas to life. Contact us with your vision, and we'll work together to create a custom design that reflects your style.

Can I send a picture of inspiration for my custom order?
Yes, please do! Pictures of inspiration are incredibly helpful in understanding your vision and ensuring we create exactly what you're looking for. Feel free to share any images that inspire your custom order.

Will I get to see my design before you make it?
For custom orders, we always provide a proof of your design for your approval before we begin production. This ensures you're completely happy with the design before it's finalized.

How long do custom orders take to make?
The turnaround time for custom orders varies depending on the complexity of the design and our current workload. We'll provide you with an estimated completion time when you place your order.

What's your policy on returns and exchanges?
We handle returns and exchanges on a case-by-case basis to ensure your satisfaction. Please contact us directly if you have any concerns about your purchase, and we'll be happy to help.

What if I need a different size?
If you need a different size for your clothing item, please contact us! We're committed to making it right for you.

How do you handle shipping?
We carefully package every order to ensure it arrives safely at your doorstep. We strive to get your products delivered to you in a timely manner, so you can enjoy your K&H Customs items as soon as possible.

What are the shipping costs?
Our standard shipping cost is $7.99 per order. This helps us cover the cost of careful packaging and reliable delivery to your location.

Crafting joy, one custom piece at a time

We hope these answers have provided clarity and peace of mind. Our journey is rooted in faith, hard work, and a love for the western lifestyle. We're grateful you're here to be a part of our story, and we look forward to creating something special for you. If you have any further questions, don't hesitate to reach out.